Effective Date: Friday, August 5, 2022
PERSONAL INFORMATION COLLECTED
Information You Provide to Us Directly
We may collect certain personal information that you provide when you use our Website, such as when you (1) create an account; (2) send questions or comments by email or otherwise to the us; (3) fill in your information when purchasing a product; (4) fill out surveys; (5) transmit user content to us; or (6) otherwise communicate with us. The types of personal information that the we might collect from you include, without limitation:
- name (including parent/guardian name)
- date of birth
- gender identity
- mailing address
- e-mail address
- order/purchase details
- credit card and other payment information
- website use preferences
- username, password and other login information
- other contact or identifying information about you or an individual for whom you act as parent or legal guardian.
You are not required to provide us with such information, but certain features of the Website may not be accessible or available, absent the provision of the requested information.
Information Automatically Collected
We also may receive and store certain technical and non-personal information about you and your device(s) automatically when you access or use the Website. This information may include:
Technical Information. We may collect technical information associated with your activity on the Website, which may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer the services provided through the Website.
Usage Information. We may collect information to better understand customer traffic patterns and usage of the Website. This may include the webpage that you were visiting before accessing the Website, the pages or features of the Website that you browsed, and information about which part of the Website you visit and how much time you spend there. This information is used to analyze and improve the Website and our services and to provide our customers with a better user experience.
USE AND DISCLOSURE OF PERSONAL INFORMATION
We do not rent, sell or lease your personal information to third parties.
We use and disclose your personal information for the purposes for which it was collected, as well as other purposes for which you have given consent, or as otherwise required or permitted by law. This includes, but is not limited to, the following purposes:
Marketing. In accordance with anti-spam laws, we may obtain your consent in order to send you commercial electronic messages. We do not share email addresses or other contact information with third parties without your permission.
Notifications. We will ask you if you wish to receive notifications about services that you request. If you agree, we will send you email or text messages to notify you about the status of your requests, such as product orders.
Purchases. Some of our services offered on the Website may be provided for fees, and you may be given the option to pay for goods or services via an electronic payment service. Such electronic payment service may be facilitated by a third party service provider on our behalf. We may also use your personal information to process payments
and returns and fulfill purchases, to deliver satisfactory customer services, or to contact you to in connection with a product you have purchased.
Responding to inquiries. We may use your personal information to respond to any inquiries from you.
Delivering satisfactory service. Your information helps us to more effectively respond to your customer service requests and support needs. We may also contact you through surveys to conduct research about your opinion on certain matters related to our services.
Maintaining security and regulatory requirements. We may share your personal information with government agencies to fulfill legal, reporting, and regulatory requirements and we may release your information when we believe release is appropriate to comply with the law, to enforce our site policies, or to protect our or other’s rights, property, or safety.
Engaging in activities related to the above.
We may send your personal information to our service providers, suppliers, our legal and financial representatives who help us provide services to you and to help us complete the above-noted purposes/tasks so long as those parties agree to keep your information confidential and to handle such information in compliance with applicable privacy laws. All such third parties are made aware of the confidential nature of your personal information. Your personal information will be shared with these third parties on a “need to know” basis only and we limit the information shared to what is needed for the specific task being performed or fulfilled.
COOKIES, BEACONS AND OTHER TECHNOLOGIES
Cookies are small web files that a website transfers to your device’s hard drive through your web browser that enables the website’s system to recognize your browser and remember certain information. We may use first party cookies to make the Website function properly, improve the Website, recognize you when you return to our Website, keep you logged in while browsing, remember the information your previously provided, and to provide a secure browsing
experience. We may also use third party analytics providers to compile aggregate data about site traffic and site interaction and to collect information about your computer and internet connection, including your IP address, operating system, and browser type.
Web beacons, also known as web bugs, pixel tags or clear GIFs, are small graphics with a unique identifier that may be included on the webpages to deliver or communicate with cookies, in order to track and measure the performance of the websites and related services, monitor how many web visitors use the websites, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email). We may also use (or our third-party suppliers may use) automated technologies together with personal information that we have collected about you to tailor and deliver ads and content to you when you are on the websites.
SAFEGUARDS AND RETENTION
We have implemented and maintain reasonable and appropriate security measures, procedures and practices to protect against the loss and unauthorized access, use, modification, destruction or disclosure of your personal information while it is in our custody or under our control. We use physical, organizational and technical industry-standard security safeguards commensurate to the sensitivity of personal information and other data collected, used or disclosed.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of personal information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or over any public network. Any transmission of personal information is at your own risk. Without prejudice to any mandatory legal obligations to which we may be subject, we are not responsible for circumvention of any privacy settings or security measures on our Website.
We retain your personal information for only as long as needed to fulfill the purposes for which it was collected, or for as long as necessary to comply with applicable laws, whichever is longer. Personal information that is no longer required is destroyed, erased or anonymized.
Please note that your personal information may be accessed, transferred, disclosed, stored and processed in Canada, the United States and any other country where the we or our affiliates, service providers, supplier, representatives or agents are located or where their cloud computing infrastructures may be hosted.
Children under the Age of 13
We are committed to protecting the privacy of children. Our Website is not intended for children under 13 years old. We do not knowingly collect personal information from children under age 13 without consent from their parent or guardian. No one under age 13 may provide any personal information to or on our Website.
If you are under 13, do not:
- Use or provide any personal information on our Website or on or through any of its features; Register on our Website or make any purchases through our Website;
- Use any of the interactive or public comment features of our Website;
- Provide any personal information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under age 13 without verification of parental consent, we will delete that information. If you believe we might have any personal information from or about a child under 13, please contact us at email@example.com
Individuals Located Outside Canada
Your personal information will be processed in accordance with this policy and in compliance with Canadian federal and provincial privacy law.
Third Party Links
ACCESS AND CORRECTION
We make commercially reasonable efforts to keep your personal information complete, up-to-date and accurate. Should you wish to access, update, correct or delete your personal information, or express any concerns regarding our use of your personal information, please contact our Privacy Officer at the contact information set forth below. We ask that you provide us with the name, address and email address that you previously provided to us, a brief description of under what circumstances you provided your personal information to the us, and the purpose of your request. If you are unsure as to whether the we are holding any personal information that belongs to you, you may also contact our Privacy Officer for confirmation.
We will make reasonable efforts to respond to your request as soon as practicable, or in any event, in compliance with applicable laws. In order to protect your privacy and security, we will take steps to verify your identity before granting access or making any changes to the personal
information that we maintain.
WITHDRAWAL OF CONSENT
You may, at any time, withdraw your consent to our collection, use and disclosure of your personal information, subject to reasonable notice and any legal or contractual restrictions. Should you choose to withdraw your consent, we may be unable to provide, or continue to provide, services that can only be provided if we receive appropriate and required personal information
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages, which may include email or SMS text messages. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message or by contacting us at firstname.lastname@example.org
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.
All matters relating to your access or use of the Website shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of law. You agree and hereby submit to the exclusive jurisdiction of the courts of the Province of Ontario with respect to all matters relating to your access and use of the Website, as well as any dispute that may arise therefrom.